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Terms & Conditions

Ordering & Payment
  • Orders may be placed online, or in person by appointment.
  • We accept payment online via Visa, MasterCard, American Express, or PayPal. Jewelry is made-to-order, and production begins once full payment is received.
  • Allow approximately 6-8 weeks to receive confirmation of shipment for made-to-order jewelry items, and 1-2 weeks to receive leather goods, unless stated otherwise for “pre-order items”. We strive to meet or exceed these deadlines whenever possible.  Depending on your customization requests, your order may take longer to complete.
  • Expedited shipping options are available for an additional fee (See “Global Shipping” below). Please inquire at orders@bond-hardware.com.
  • Sales tax will be added at checkout for domestic orders, in accordance with individual state regulations. Duties and fees are subject to clients’ shipping address.
  • Email us to place a phone order if you’d like to use more than one credit card to complete your purchase. If the purchase exceeds your credit limit, your order will be automatically canceled.
  • A tracking number will be emailed to you once the order ships.
Global Shipping
  • We offer free shipping in North America for orders over $100USD.
  • International + expedited shipping options are available for an additional fee.
  • Once your order has shipped, you’ll receive an email with your tracking number. We’re not responsible for any lost packages, delayed delivery, or any other issues that occur during shipping.
  • We insure all items up until they arrive at the delivery address.
  • We do not ship to PO Boxes or APO/FPO addresses.
  • Contact us with additional shipping inquiries at orders@bond-hardware.com
Returns & Exchanges
  • We gladly accept returns or exchanges of unworn and undamaged items within 14 days of the delivery date, excluding earrings, custom and special orders, or items used for unauthorized press purposes.
  • BOND Piercing Hardware and all earring items are final sale for hygienic reasons.
    orders@bondhardware.com to initiate a return or exchange. We’ll provide you with a return authorization number (RA) and return label. Carefully re-wrap the jewelry, place it in the original packaging, and write the RA on the exterior of the package in large print. Take your package to a staffed FedEx location (do not deposit your package inside a FedEx drop box).
  • We aim to process your return and issue a full refund, less shipping costs, to your original form of payment within 7 to 10 business days of receiving the item. Please allow 2 weeks for your refund to be processed, and note that your banking institution may take additional time to post the refund to your account.
  • Please note, any press inquiries should be sent to press@bond-hardware.com. Items purchased for a shoot or event are not eligible for return unless there is a verifiable manufacturing issue.
  • Due to hygienic reasons, pierces collection pieces and earrings are non-refundable and non-returnable.
Product Guarantee
  • Your BOND Hardware piece is made to last forever. Any item damaged by usual wear is eligible for repair for a fee.
  • We will repair, replace, or refund any product for issues with materials, manufacturing, or craftsmanship. Eligibility for replacement or refund will be determined on a case by case basis.
  • Repairs: Please email us about your repair needs. Repair evaluations will be given once photos are received the Studio. You will be responsible for the cost of shipping.
  • We reserve the right to return the item to you, if we assess that the issue isn’t manufacturing-related, or due to usual wear, after our inspection.
    Email orders@bond-hardware.com to make arrangements.
Custom Orders
  • Please contact us with your ideas or interests for custom orders.
  • Custom requests must be relayed in writing to info@bond-hardware.com.  We will provide updates on your piece as it is produced, and require that any requested amendments must also be relayed in writing.
  • We require a deposit to cover custom production costs on all pieces. This amount due varies depending on the piece requested, and is non-refundable.
  • Please note that custom requests require additional time, research, labor, and company costs. Our goal is to make the piece of your dreams in a cost + time efficient way.
Engraving
  • Engraving options are available for a $50 fee.
  • Provide specific preferences about the engraving you’d like on your hardware in the comments section in the checkout process. Reference photos may also be sent to info@bond-hardware.com.
Privacy
  • Your information will be kept confidential and secure.
  • We will never rent or sell any of your information to a third party.
  • We will only email you to track / confirm / discuss your order, and if you sign up for our mailing list.