Shipping & Returns

Ordering & Payment
  • Orders may be placed online, or in person by appointment.
  • We accept payment online via Credit Card or Apple Pay.
  • Fine + Demi Fine Jewelry is made-to-order, and production begins once payment is received.
  • Allow approximately 6-8 weeks for made-to-order jewelry items, 8-12 weeks for sculpture and furniture, and 1-2 for leather goods and other Ready to Ship items, unless stated otherwise for “pre-order items”. We strive to meet or exceed deadlines whenever possible.  Depending on customization requests, orders may take longer to complete.
  • Expedited shipping options are available for an additional fee (See “Global Shipping” below). Please inquire at orders@bond-hardware.com.
  • Sales tax will be added at checkout for domestic orders, in accordance with individual state regulations. Duties and fees are subject to clients’ shipping address.
  • A tracking number will be emailed to you once the order ships.
Global Shipping
  • We offer free ground shipping in North America for orders over $150. 
  • International ground shippments of jewelry or accessories $35
  • Expedited shipping options are available for an additional fee.
  • Once your order has shipped, you’ll receive an email with your tracking number.
  • We’re not responsible for any lost packages, delayed delivery, or any other issues that occur during shipping.
  • Contact us with additional shipping inquiries at info@bond-hardware.com
Returns & Exchanges
  • We gladly accept returns or exchanges of unworn and undamaged items within 14 days of the delivery date, excluding earrings, custom and special orders, or items used for unauthorized press purposes.
  • BOND Piercing Hardware and all earring items are final sale for hygienic reasons.
  • Items returned after 30 days may be eligible for an online credit at our discretion.
  • Orders consisting of art, sculptures, furniture, made-to-order or custom pieces are not eligible for refund or return once the order has been processed.
  • For eligible returns, the item must be in the same condition as when purchased, and you are responsible for all shipping costs. Items must be returned in their original packaging. Returns that do not meet our policy will not be accepted and instead will be shipped back to you at your expense.
  • Returns over $1,000 USD may be subject to a 10% restocking fee, for the time + energy it takes our small team to accommodate logistics, inspections, cleaning, sanitizing, and returning to inventory. Damaged items or with a manufacturing defect will not be subject to this fee. 
  • Custom or customized items, special orders, discontinued items, or event purchases are final sale, and not eligible for returns, exchanges or refunds.  
  • For eligible returns: Email info@bondhardware.com to initiate a return or exchange. We’ll provide you with a return number and return label. Carefully re-wrap the jewelry, place it in the original packaging, and write the return number on the exterior of the package in large print. 
  • We aim to process your return and issue a full refund, less shipping costs, to your original form of payment within 7 to 10 business days of receiving the item. Please allow 2 weeks for your refund to be processed, and note that your banking institution may take additional time to post the refund to your account.
  • Please note, any press inquiries should be sent to press@bond-hardware.com. Items purchased for a shoot or event are not eligible for return unless there is a verifiable manufacturing issue.
Product Guarantee
  • Your BOND Hardware piece is made to last forever. Any item damaged by usual wear is eligible for repair for a fee.
  • We will repair, replace, or refund any product for issues with materials, manufacturing, or craftsmanship. Eligibility for replacement or refund will be determined on a case by case basis.
  • Repairs: Please email us about your repair needs. Repair evaluations will be given once photos are received by the Studio. You will be responsible for the cost of shipping.
  • We reserve the right to return the item to you, if we assess that the issue isn’t manufacturing-related, or due to usual wear, after our inspection.
    Email info@bond-hardware.com to make arrangements.
Custom Orders
  • Please contact us with your ideas or interests for custom orders  info@bond-hardware.com. 
  • We will provide updates on your piece as it is produced, and require that any requested amendments must also be relayed in writing.
  • We require a deposit to cover custom production costs on all pieces. This amount due varies depending on the piece requested, and is non-refundable.
  • Engraving options are available for a $50 fee.
  • Provide specific preferences about the engraving you’d like on your hardware in the comments section in the checkout process.
  • Reference photos may also be sent to info@bond-hardware.com.
  • Your information will be kept confidential and secure.
  • We will never rent or sell any of your information to a third party.
  • We will only email you to track / confirm / discuss your order, and if you sign up for our mailing list.